Frequently Asked Questions (FAQs)

Welcome to our FAQs page!

Here, you'll find answers to some of the most common questions about our commercial and residential cleaning services in Westchester, NY. If you have any additional questions or need further assistance, feel free to contact us.

General Cleaning FAQs

  • We provide a range of services, including regular cleaning, deep cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, and office and commercial space cleaning.

  • To get an estimate, contact us via phone at (914) 500-8654 , email at booking@clearchoicecleans.com, or use our online quote request form. We’ll assess your needs and provide a detailed, customized estimate.

  • We ensure quality through:

    • Trained Staff: Regular training and updates on best practices.

    • Standardized Procedures: Detailed checklists and protocols.

    • Quality Inspections: Random inspections and customer feedback reviews.

  • We follow strict protocols for:

    • Safe Storage: Proper storage and handling.

    • Safe Use: Staff training and PPE usage.

    • Responsible Disposal: Compliance with local regulations for hazardous waste.

  • We customize solutions for specific needs and sensitive environments, including medical and educational facilities, and conduct pre-cleaning assessments to tailor our approach.

  • We ensure security through:

    • Background Checks: Comprehensive checks on all staff.

    • Insurance: Full liability coverage.

    • Key Management: Secure protocols for keys and access codes.

  • Yes, we offer flexible long-term contracts tailored to your needs. Contact us to discuss your requirements and we’ll provide a contract that fits your schedule and budget.

Commercial Cleaning FAQs

  • We provide cleaning services for various commercial properties, including office buildings, retail stores, medical facilities, educational institutions, and industrial spaces.

  • We customize our services based on the type of property and its specific needs. For example, we use specialized cleaning protocols for medical facilities to ensure high standards of hygiene, while our retail cleaning services focus on maintaining an inviting appearance for customers.

  • Our standard commercial cleaning service typically includes dusting, vacuuming, mopping, restroom sanitation, trash removal, and high-touch surface disinfection. We can also customize services based on your specific requirements.

  • We address high-traffic areas with enhanced cleaning frequencies and specialized products to handle heavy use. For special needs, such as floor care or post-event cleaning, we offer tailored solutions to ensure optimal results.

  • We follow strict safety protocols, including:

    • Training: Staff are trained in safety and compliance standards specific to commercial environments.

    • Compliance: Adherence to industry regulations and best practices for cleaning and disinfection.

    • Protective Equipment: Use of appropriate PPE and safety measures to protect both staff and your property.

  • We offer flexible scheduling options to fit your business hours and minimize disruption. We can arrange cleaning during off-hours or after business operations to ensure your operations continue smoothly.

  • Security measures include:

    • Background Checks: Comprehensive checks on all cleaning personnel.

    • Access Control: Secure management of keys and access codes.

    • Insurance: Full liability insurance to cover any potential incidents.

  • Yes, we offer customizable long-term contracts and maintenance plans. Contact us to discuss your needs, and we’ll create a plan that fits your schedule and budget.

Residential Cleaning FAQs

    • Regular Cleaning: Routine tasks such as dusting, vacuuming, mopping, and general tidying.

    • Deep Cleaning: Comprehensive cleaning that covers areas not addressed in regular cleanings, such as baseboards, behind appliances, and detailed bathroom and kitchen cleaning.

    • Move-In/Move-Out Cleaning: Thorough cleaning to prepare a home for new occupants or to clean up after moving out.

  • To obtain a quote, contact us via phone at (914) 500-8654, email at booking@clearchoicecleans.com, or fill out our online request form. We’ll assess your cleaning needs and provide a detailed estimate based on the size of your home and the type of service required.

  • Our standard residential cleaning includes:

    • Dusting: Surfaces, shelves, and furniture.

    • Vacuuming: Carpets, rugs, and upholstery.

    • Mopping: Hard floors.

    • Kitchen Cleaning: Countertops, sinks, and appliances.

    • Bathroom Cleaning: Toilets, sinks, mirrors, and showers.

    • Trash Removal: Collection and disposal of household waste.

  • The frequency of cleaning depends on your needs and preferences. We offer options for weekly, bi-weekly, monthly, or one-time cleanings. Regular cleaning is often scheduled weekly or bi-weekly, while deep cleaning or move-in/move-out services are scheduled as needed.

  • Yes, you can request a specific cleaner or team based on your previous experiences or preferences. We strive to accommodate such requests to ensure consistency and familiarity.

  • We aim for complete satisfaction. If you’re not satisfied with the cleaning, contact us within 24 hours, and we will address the issue promptly, which may include re-cleaning the affected areas or offering a refund if necessary.

  • To cancel or reschedule a cleaning service, please notify us at least 24 hours in advance. If you cancel within this 24-hour window, a 50% cancellation fee will apply. This fee covers the costs incurred due to the late notice.

    For rescheduling, we’ll do our best to accommodate your new preferred time based on availability.

  • Yes, we offer flexible long-term contracts and recurring service plans to suit your needs. Contact us to discuss your requirements, and we’ll create a plan that fits your schedule and budget.

If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to serving you!